Refund policy

Our 30-Day Risk-Free Comfort Guarantee

At Selvaire, we want you to experience our restorative personal technology with absolute peace of mind. We proudly offer a 30-Day Risk-Free Comfort Guarantee on all our products.

You have 30 calendar days from the verified date of delivery to test your device. If it does not bring genuine comfort, ease, or satisfaction to your daily routine, you are eligible for a full refund of the product purchase price.

Return Eligibility & Process

  1. Step 1: Contact our Client Care team at support@tryselvaire.com within 30 days of receiving your order. Include your order number, the name on the order, and a brief explanation of why the product did not suit your needs.
  2. Step 2: Our support team will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping facility address.
  3. Step 3: Package the device securely along with all original accessories, charging cables, and packaging.
  4. Step 4: Ship the package back to our designated return facility using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the product arrived defective or damaged.

Refunds

  • Once your return package is received and inspected at our facility, we will notify you via email.
  • Approved refunds are credited directly to your original method of payment within 3 to 5 business days, depending on your bank or credit card institution.
  • We never charge restocking fees or hidden return processing penalties.

Damaged or Defective Items

If your item is defective upon arrival or malfunctions during normal use within the first 30 days, notify us immediately with photo or video evidence. We will send a complimentary replacement unit or issue a 100% refund immediately at no additional cost to you.