Shipping policy
Order Processing & Dispatch
- All orders placed through Selvaire are processed and prepared for shipment within 1 to 2 business days (excluding weekends and major holidays).
- Once your order has been packaged and handed over to our shipping carriers, you will receive an automated shipping confirmation email containing your tracking number and carrier details.
Delivery Times & Shipping Rates
- Standard US Express Shipping: 5 to 11 business days from dispatch.
- Orders of $40.00 USD and above: FREE Standard Express Shipping.
- Orders under $40.00 USD: Flat rate of $4.95 USD.
- All shipments are delivered with end-to-end tracking via major domestic carriers (USPS, DHL eCommerce, or specialized express lines).
Tracking Your Order
- Tracking information may take 24 to 48 hours to update in the carrier system after your shipping label is created.
- If you have not received your tracking link within 3 business days of placing your order, please contact our support team at support@tryselvaire.com.
Address Accuracy & Order Changes
- Please ensure that your delivery address is accurate before completing checkout. If you need to make a correction, email us immediately at support@tryselvaire.com with your order number. Once an order has entered fulfillment or has shipped, we cannot reroute packages.
Lost, Stolen, or Damaged Packages
- If your package arrives damaged, please photograph the damaged packaging and product and email us within 48 hours of receipt so we can issue an immediate replacement.
- If tracking shows your package was delivered but you cannot locate it, please check with neighbors or your local carrier depot first, then contact our support team.